Richland Manor, a Trilogy Health Services community located near Ada on Swaney Road in Richland Township, and provider of senior living and health services, recently received high marks in resident satisfaction as a result of statewide surveys conducted by the Ohio Department of Aging (ODA).
The health campus scored a 91.99 in overall resident satisfaction, with the statewide average being 87.1.

“We have a great group of dedicated caregivers at Richland Manor,” said Jackie Short, Richland Manor executive director. “We strive to provide quality services that exceed our residents’ and families’ expectations, and we are thrilled that we have received confirmation from our customers of the quality of the care we provide. We consider it an honor to serve the residents of Bluffton and surrounding communities.”

Richland Manor offers a full continuum of senior living and related health care services, from short-term rehabilitation and long-term care, to skilled nursing and comprehensive therapy services; all offered in a homelike setting that features an abundance of private rooms, chef-prepared meals, and services specially tailored to meet residents’ individual preferences.

According to Randall Bufford, president and CEO of Trilogy, “When you have great services, delivered by a dedicated and compassionate team of caregivers, the result is a senior living experience that allows our residents to live truly meaningful lives.”

“We like to say you can feel the difference the minute you walk through the doors of one of our campuses, and you see it everywhere you look,” Bufford said. “Everything at a Trilogy campus is focused on our customers’ preferences and helping them have strong social connections, and engagement and purpose, while providing options for clinical care.”