If you have looked closely enough at your water bills over the last three months, you may have seen an asterisk (*) in the first line of the ‘Code” column. If you look on the back of your bill, you will see the asterisk means that the reading had to be estimated for that billing period.
One of the most important things we ask you to remember is that we do not estimate bills as a general rule. Our goal is to read meters every month for billing. However, heavy amounts of accumulated snow and several days of severe cold weather over the past few months have prevented us from being able to access meters.
Our crews must be able to physically access the meters in order to get a reading. Snow on top of the meters is a seemingly obvious hindrance. Opening meter pits during extremely low temperatures can also cause damage to the meters, which is why we try to limit the opening of pits during such times.
Our utility billing software allows us to estimate bills based on a few factors, including average usages and similar usages to what was used in the same month in a previous year.
While we understand an estimated billing can cause inconveniences to residents, we appreciate your patience with the process. Our plan is to get actual reads on as many meters as possible for billing. Please continue to look at your bill each month. If there is not an asterisk, your meter was actually read for that billing period.
Warmer temperatures and fewer snowfalls HAVE to be right around the corner for all of us, right?!
The Village of Ada publishes informational articles about Village policies and services currently offered. These articles are for informational purposes only. Further details and the complete Codified Ordinances may be found on the Village website, www.adaoh.org, or by calling the Village Offices at 419-634-4045.
